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This Services Planning Guide describes the Hardware services offered to MICROS Major Account customers in
North America. Although this guide is intended to detail the Installation and Maintenance offerings MICROS makes available to its’ Major Account customers, MICROS District Offices may offer many of the same plans to their local customers. Also, MICROS will consider adjusting a plan or creating a custom plan for larger Customer opportunities.
Along with standard items such as “Hours of Operation” and “What’s Covered”, this guide details the Pre-Installation,
Installation, Warranty and Post-Warranty Services available through MICROS. This manual provides …ver más…
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OEM PRODUCTS & PERIPHERALS ............................................................................................... 5
THIRD PARTY PRODUCTS ............................................................................................................ 5
SPARE PARTS & PRODUCTS ........................................................................................................ 5
WARRANTY & INSTALLATION SERVICES ........................................................................................ 6
WARRANTY AND INSTALLATION PRICING (W&I)........................................................................... 6
WARRANTY PROGRAMS .............................................................................................................. 6
SCOPE OF WARRANTY SERVICES ............................................................................................... 9
INSTALLATION SERVICES ............................................................................................................ 9
SCOPE OF INSTALLATION SERVICES .......................................................................................... 9
CUSTOM INSTALLATION REQUIREMENTS ................................................................................. 13
MAINTENANCE SERVICES ............................................................................................................. 14
MAINTENANCE SERVICES AGREEMENTS (“MSA”)