Developing ERP Systems Success Model for the Construction Industry
BooYoung Chung1; Mirosław J. Skibniewski2; and Young Hoon Kwak3
Abstract: Recently, a significant number of major construction companies embarked on the implementation of integrated information technology solutions such as enterprise resource planning ERP systems to better integrate various business functions. However, these integrated systems in the construction sector present a set of unique challenges, different from those in the manufacturing or other service sectors. There have been many cases of failure in implementing ERP systems in the past, so it is critical to identify and understand the factors that largely determine the success or failure of ERP implementation …ver más…

As a result, construction companies are required to have extensive customization of preintegrated business applications from the vendors of ERP systems. Unfortunately, such extensive customizations result in a greater challenge in implementing ERP systems. Therefore, finding the best ERP systems implementation strategy is needed to maximize the benefits of such integrated IT solutions for construction companies. The main objective of this paper is to present guidelines for ensuring successful ERP systems implementation and providing factors associated with the success of ERP systems in engineering and construction firms. To do so, the paper identifies factors affecting the success or failure of ERP systems, and develops an ERP system success model to analyze the relationships between factors and the success of such systems. Two primary research questions are asked to address the research objectives: 1 what are the factors affecting the success or failure of ERP systems implementation; and 2 how can we define the success of ERP implementation? This study proposes an ERP system success model and validates the model by using relevant data. This study follows a three-phase approach to develop ERP systems success model, as shown in Fig. 1. In Phase I, the conceptual ERP success model was developed based on well established IS/IT theories and recommendations from industry experts. In Phase II, the ERP system success model was updated by incorporating the results of the pilot