MEETING THE PUBLIC IN PERSON

Among the most important duties a secretary performs during the day is that of acting as a receptionist. She is frequently called upon to greet many people who wish to transact business with her employer and her firm. In many cases the secretary may be the caller’s first impression of the company and she must be sure it is a favorable one. If your enjoy meeting, talking, listening, and working wit people, you will probably find this phase of your job intensely interesting. Receiving callers and handling appointments is one of the ways in which you can make your boss look particularly good. In this way the secretary meets the public-by means of the telephone-is discussed in the next unit.