ITIL On A Page
®
Lifecycle Phase
Service Strategy Service Design Service Transition Service Operation Continual Service Improvement

Objectives

● ●

● ●

Identify strategy, services, customers Exploit opportunities Understand assets

● ●

●

Design effective services Design for current and future needs Minimise rework

● ● ● ● ●

Plan and manage change Manage service risk Deploy services Set expectations Ensure value Provide knowledge

● ● ●

Maintain business satisfaction Manage outages Manage access to services

● ● ● ●

Improve services Improve cost effectiveness Meet changing business needs Quality management

Key Concepts

● ● ●

Customers Service economics Sourcing

● ● ● ●

5 Major Aspects