Productividad

As part of a study for the Department of Labor Statistics, you are assigned the task of evaluating the improvement in productivity of small businesses. Data for one of the small businesses you are to evaluate is shown below. The data are the monthly average of last year and the monthly average this year. Determine the multifactor productivity using the following costs:

• Labor $8 per hour;
• Capital .83% per month of investment;
• Energy $.60 per BTU.

Average Month Last Year This Year

Production (dozen) 1,500 1,500
Labor …ver más…

The collection includes 1,000’s of pieces, valued at $40 million. In keeping with the times, Hard Rock also maintains a Web site, www.hardrock.com, which receives over 100,000 hits per week, and a weekly cable television program on VH-1. Hard Rock’s brand recognition, at 92%, is one of the highest in the world.
Discussion Questions

1. From your knowledge of restaurants, identify how each of the 10 decisions of operations management is applied at Hard Rock Cafe.
Service and product design:
Si bien es cierto, esta es la decisión más importante, debido a que el diseño de productos y servicios es el aspecto alrededor del cual el negocio de HardRock café gira. Los servicios que el restaurante ofrece hace que el negocio sea rentable y genere diferenciación en la demanda de clientes con relación a otros restaurantes, ya que trata de estar al tanto con los cambios inmediatos en los gustos de un cliente relacionados con el ambiente del lugar, la comida y la música. Además HardRock Café está logrando la excelencia al satisfacer las necesidades manifestadas y percibidas de clientes reales y potenciales.
Quality management
La calidad de los productos y de servicios es muy importat

2. How would you determine the productivity of the kitchen staff and wait staff at Hard Rock?
3. How are the 10